Terms and Conditions

Last Updated: 06/09/2025 23:22

Terms and Conditions

Effective Date: 06 September 2025

Last Updated: 06 September 2025

1. Introduction

Welcome to Chatbot Marketing (“we”, “our”, “us”).

By accessing or using our website, dashboard, products, or services (“Services”), you (“User”, “you”) agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must stop using our Services immediately.

2. Eligibility

By using our Services, you confirm that:

  1. You are at least 18 years old.
  2. You have the authority to enter into legally binding agreements.
  3. You will use the Services only for lawful purposes and in compliance with these Terms.

3. Account Registration

To access our Services, you must:

  1. Provide accurate and up-to-date information during registration.
  2. Keep your login credentials secure.
  3. Accept full responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts found in violation of these Terms.

4. Acceptable Use Policy

You agree not to use our Services to:

  1. Send spam, unauthorised bulk messages, or any content violating WhatsApp’s policies.
  2. Engage in illegal activities, fraud, or abusive practices.
  3. Upload, transmit, or share malicious code, viruses, or harmful software.
  4. Infringe on the rights, trademarks, or intellectual property of others.

Any violation may lead to immediate suspension or termination of your account without refunds.

5. Subscriptions, Payments, and Refunds

  1. All pricing, subscription plans, and payment terms are displayed on our website or platform.
  2. Payments are non-refundable, except where required by law.
  3. We reserve the right to change pricing or subscription structures with reasonable notice.
  4. Failure to make timely payments may result in account suspension.

6. WhatsApp and Third-Party Integrations

Our Services integrate with WhatsApp Business APIs and third-party tools.

By using these features:

  1. You must comply with WhatsApp’s Business and Commerce Policies.
  2. We are not responsible for disruptions caused by WhatsApp, Meta, or third-party providers.
  3. Access to WhatsApp may be restricted if you violate WhatsApp’s policies.

7. Data Protection and Privacy

We are committed to protecting your personal information in accordance with POPIA (South Africa) and GDPR (EU).

Please refer to our [Privacy Policy] for details on:

  1. What data do we collect?
  2. How We Process and Store Your Information.
  3. Your data rights and options.

8. Intellectual Property

  1. All content, logos, trademarks, software, and materials on the platform are owned or licensed by Chatbot Marketing.
  2. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business only.
  3. Unauthorised use, reproduction, or redistribution of any materials is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

  1. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our Services.
  2. We do not guarantee that the Services will always be secure, uninterrupted, or error-free.
  3. Use of our Services is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless Chatbot Marketing, its owners, employees, and affiliates against any claims, damages, or liabilities arising from:

  1. Your misuse of the Services.
  2. Violation of these Terms.
  3. Breach of WhatsApp’s Business or Messaging policies.

11. Service Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the Services if:

  1. You violate these Terms.
  2. Your activities pose a security, legal, or reputational risk.
  3. Required by law or regulatory authorities.

12. Changes to the Terms

We may update these Terms and Conditions from time to time.

We’ll notify you by email or platform notices when significant changes are made. Continued use of the Services after updates constitutes acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

  1. These Terms are governed by the laws of the Republic of South Africa.
  2. In the event of a dispute, both parties agree to first attempt resolution through good faith negotiations.
  3. If unresolved, disputes shall be submitted to the jurisdiction of the courts of South Africa.

14. Contact Information

For questions or concerns regarding these Terms, please contact us:

Chatbot Marketing

📧 Email: admin@chatbotmarketing.co.za

🌐 Website: https://chatbotmarketing.co.za