Privacy Policy

Privacy Policy


Effective Date: 06 September 2025

Last Updated: 06 September 2025

1. Introduction

Welcome to Chatbot Marketing (“we”, “our”, “us”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

By using our website or platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

When you register, subscribe, or use our services, we may collect:

  1. Personal Information: Full name, email address, phone number, billing details, and account credentials.
  2. Usage Information: Login times, campaign statistics, and platform activity.
  3. Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

  1. Provide, manage, and improve our services.
  2. Process subscriptions, payments, and WhatsApp campaigns.
  3. Send important updates, notifications, and invoices.
  4. Ensure platform security and prevent fraud.
  5. Comply with legal and regulatory obligations.

4. Sharing Your Information

We respect your privacy and will never sell your personal data.

However, we may share information with:

  1. Service Providers: Payment gateways, hosting services, and communication platforms.
  2. Legal Authorities: When required to comply with laws or legal processes.
  3. Business Transfers: In the event of a merger, acquisition, or restructuring.

5. Data Security

We use secure servers, encryption, and strict access controls to safeguard your information. However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your data for as long as your account is active or as required by law. You may request deletion of your data by contacting us at support@chatbotmarketing.co.za.

7. Your Rights

Under POPIA (South Africa) and GDPR (EU), you have the right to:

  1. Access the personal information we hold about you.
  2. Request corrections or updates to your data.
  3. Withdraw consent and request deletion of your data.
  4. Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at support@chatbotmarketing.co.za.

8. Cookies

Our platform uses cookies to:

  1. Improve your browsing experience.
  2. Analyse site traffic and usage.
  3. Personalise your dashboard and settings.

You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. The Last Updated date above reflects the most recent changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Chatbot Marketing

📧 Email: admin@chatbotmarketing.co.za

🌐 Website: https://chatbotmarketing.co.za